Frequently Asked Questions
If you currently have a question, the answer is probably here. If not, contact us by clicking here .
What are the payment methods?
We accept all types of cards as well as Apple Pay
To pay via PayPal, please contact us via WhatsApp: +33 7 53 09 08 55
What is the origin of the models sold?
Our extensive network spans the globe: America, Eastern Europe, Eurasia, Asia
Our glasses
Can I use my health insurance to pay?
Unfortunately not, we do not offer payment via health insurance or social security.
Are your designs hard on the eyes?
Our frames are not harmful to the eyes. Some models even feature lenses that protect your eyes. Prescription lenses, blue light blocking lenses (reading lenses), sunglasses…
Are the products sold of original origin?
The majority of the products offered are refurbished to like-new condition using purchased parts to provide quality models.
Where do we come from?
Our company is French. We ship our parcels directly from our producers located in France, Spain, Italy, Switzerland and Asia.
Delivery information
How long does it take to receive an order?
It depends on the contents of your order; some items are available immediately upon ordering, with 24/48-hour delivery, while others take 5 to 10 business days after processing. Some orders require customization or special requests (prescription lenses, engraving, etc.).
Where do we deliver and what are the delivery costs?
We deliver worldwide, and our delivery costs depend on the location.
Who delivers my item and what are the delivery times?
Your items are delivered via your local postal service.
Items are delivered according to the terms and conditions of your local post office.
What happens if no one is home?
Your parcel will be delivered to the post office closest to your home.
I entered the wrong delivery address, what should I do?
Don't panic! If your order hasn't been shipped yet, contact us immediately and we'll be happy to update your information. Otherwise, and in accordance with our terms and conditions, once an order has been shipped from our warehouse, no further changes can be made.
Some items are missing from my order, where are they?
We work with several suppliers, and when you place an order, each supplier handles a specific product. If you order five different items, you will receive five separate packages, and these will arrive at different times (some will be faster, others slower). However, if you order three of the same product, they will all be shipped in a single package.
How do I apply my promotional code?
Once you have completed this action, confirm your selection by clicking on "Payment". The payment page will open, and you can take full advantage of this offer by entering its code, which will automatically apply the discount.
Example : A promotion is available on the website: "Buy Product A, get Product B free" with the code "PROMO". I select the desired Product A and Product B from a pre-defined selection of items. Both items are in my cart, and I can click the "Checkout" button and enter my code "PROMO" in the next step.
If I don't like it, can I exchange it or get a refund?
Except in exceptional cases confirmed by us or by mutual agreement, exchanges are not available and refunds are only available in the form of vouchers and/or credit notes and for exceptional reasons.
Can I have my prescription glasses fitted?
We offer our own optical service, which includes fitting your prescription lenses to our frames, but yes, you can also have your own lenses fitted to the frames we offer.