Refund Policy
RETURNS & REFUNDS
Unfortunately, returns are not permitted. Order cancellations or returns are not accepted, except in the case of a damaged package.
By placing an order on our website, you agree to our terms and conditions and our "no refunds" policy. If the ordered product is unavailable or out of stock, you will only receive a voucher. No monetary refunds will be issued. This policy is in place due to the high volume of simultaneous orders, which makes it difficult for us to track our inventory. Stock shortages are frequent, and refunding all such orders is impossible; therefore, vouchers are our only means of reimbursement.
In some cases, only voucher refunds are granted: (if applicable)
Refund by voucher ONLY (if applicable)
Once we receive and inspect your return, we will send you an email to let you know we have received the returned item. We will also inform you whether your refund, in the form of a voucher or store credit ONLY, is approved or declined.
If approved, your refund by voucher or credit note ONLY will then be processed and you will receive an email containing your refund by voucher or credit note within a few days.
Delayed or missing refunds (if applicable)
If you have not yet received a voucher, please check your email inbox first.
Then contact us, as it may take some time for your voucher to be sent.
If you have completed all these steps and you still have not received your refund, please contact us.
Items on sale or promotion (if applicable)
Only items at full price are eligible for refunds, either in the form of a voucher or store credit. Unfortunately, sale or promotional items are not eligible.
Exceptional Shipping.
To return your product under our exceptional agreement, you must contact us by email.
You are responsible for the return shipping costs. These costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from it.
Depending on where you live, the time it takes to receive your exchanged product may vary.
If you are shipping an item worth more than €75, we recommend using a trackable shipping service or insuring your shipment. We cannot guarantee that we will receive the returned item.